Customer care
Total Care Transport's Commitment to Customer Care
So much more than just picking someone up and driving them somewhere.
Drivers first check each client’s wellbeing to make sure they are fit for the journey. They then double check passengers have their belongings, bags and any required medication.
Wheelchairs or other mobility equipment are inspected to reduce the chance of malfunctions en route.
Each passenger is treated like the unique individual they are. Time is taken to explain where they are going, who else will be picked up during the trip and what they will be doing upon arrival.
Constant reassurance is given during the journey irrespective of the passenger’s cognitive or communication abilities.
TCT respects passengers’ thoughts and feelings and understands the journey is so much more than just giving someone a ride.